Frequently Asked Questions

• Am I required to go to the facility that my insurance company recommends?

  No, we recommend that you go with a shop that you know and trust. (We hope that is us.) Your insurance company cannot require you to go to a particular repair facility. You have the right to choose your repair shop.

• Do I need multiple estimates?

  No, you are free to get as many estimates as you desire, but it is not necessary. You just need to choose the shop of your choice and notify the insurance company.

• If my vehicle's frame is damaged, is it a total loss?

  No. A car is a total loss only when the price of repairs exceeds the insurance companies determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art laser measuring system , can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

• Can you match the paint color?

  Today's modern factory finishes incorporate multiple layers of highly specialized paints. Craft Collision Centers has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

• What is a deductible?

  A deductible is the portion of your collision repair paid by you, if the repair is paid for by an insurance company. Your insurance company will be able to tell you if a deductible is applicable and what the amount of your deductible is. Deductible amounts are established at the time you purchase your auto insurance policy.

• What Does ProFirst Certified Mean?

  ProFirst Certified is a program offered by American Honda to all automotive repair shops across the United States. With the technology increase in modern day cars including onboard technology and the focus on reduced emissions, collision repair has gotten a bit more complicated. Honda has committed to keeping all of their customers safe out on the road, and offers ProFirst certification to ensure both Honda and Acura repairs are completed correctly. Knowledge of new repair processes and equipment improves customer loyalty. As a certified shop, Craft Collision Centers will repair your Honda properly and to the manufacturer’s recommendations.

• What are your hours of operation?

  Our collision centers are open Monday - Friday from 8:00AM to 5:00PM.

• Do I need to make an appointment for a collision repair estimate?

  Although it is not necessary to make an appointment, it will allow us to better serve you if you do.

• How do I get an estimate?

  In order to truly determine how much damage has been done, an estimator needs to examine your vehicle, and estimates are just that – estimates. They aren’t always 100 percent accurate. You’ll need to bring your vehicle into one of our collision centers, where the estimator may need to take it apart to determine the damage and the cost of repairs.

• How long will my repairs take?

  The answer to this question can vary immensely depending on the specifics of your accident, your vehicle, the damage, which shop you choose to perform your repairs, and your insurance company. Depending on your insurance policy, you may be able to get a rental car during the repair process. Ask your insurance company!